Privacy Policy

Last Updated: November 25, 2025

More Fluff (“More Fluff,” “we,” “us,” or “our”) operates the More Fluff website and online store. We are committed to protecting your privacy and handling your information responsibly. This Privacy Policy explains what we collect, how we use it, and the choices you have.

1. Information We Collect

Information You Provide

We collect information you share with us when you:

• Place an order
• Create an account
• Sign up for emails
• Contact customer support

This includes:

• Name
• Email address
• Shipping and billing address
• Payment information (processed securely through third-party providers; we do not store full card numbers)
• Order details and purchase history
• Messages you send us

Information Collected Automatically

When you visit our site, we may collect:

• IP address
• Browser type
• Device type
• Pages viewed
• Time spent on the site
• Cookies and similar tracking data

Account Information (Optional)

If you create a More Fluff account, we also store:

• Login details
• Saved addresses
• Order preferences

2. How We Use Your Information

We use your information to:

• Process and deliver orders
• Send order confirmations and shipping updates
• Provide customer support
• Improve our website and shopping experience
• Prevent fraud and maintain security
• Send marketing emails (only if you opt in)

We use aggregated and anonymized data to help understand site performance, product interest, and customer behavior.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share information with:

• Payment processors (e.g., Stripe, PayPal)
• Shipping carriers (e.g., La Poste, UPS)
• Email and customer service platforms
• Analytics providers
• Website hosting and technical partners

All partners only receive the minimum data needed to perform their service.

We may disclose information if required by law, legal request, or to protect our rights.

4. Cookies & Tracking Technologies

We use cookies to:

• Keep items in your cart
• Remember your preferences
• Improve website performance
• Analyze visitor behavior

You can disable cookies in your browser settings. Certain site features may not function correctly without them.

5. Marketing Communications

You will only receive promotional emails if you choose to subscribe.

You may unsubscribe at any time by clicking the link in any email or contacting us directly.

Transactional emails related to orders are sent automatically and cannot be unsubscribed from.

6. Data Security

We use reasonable administrative, technical, and physical measures to protect your information. While no method is 100% secure, we work to safeguard your data to the best of our ability.

7. International Users

If you access our website from outside the United States, you understand your information may be transferred to, stored, and processed in the United States.

8. Children’s Privacy

Our site is not intended for children under 13. We do not knowingly collect personal information from children.

9. Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccurate information
• Request deletion
• Opt out of marketing
• Withdraw consent

To exercise any rights, contact us at the email below.

10. Contact Us

If you have any questions about this Privacy Policy or your information, contact:

More Fluff

Email: support@morefluff.com

Website: www.morefluff.com

11. Changes to This Privacy Policy

We may update this Privacy Policy when needed. Any changes will be reflected with a new “Last Updated” date at the top of this page.